🔐 ji18 Casino — Privacy Policy

1. Overview & Scope

This Privacy Policy ("Policy") applies to all personal data collected by ji18.club ("ji18," "we," "us," or "the Company") in connection with the operation of the online gaming platform accessible at https://ji18.club, including its mobile web interface, customer support channels, and promotional communications.

Ji18 processes personal data in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 (DPA) of the Philippines, its Implementing Rules and Regulations, and the relevant issuances of the National Privacy Commission (NPC). As a PAGCOR-licensed operator, ji18 also processes certain data in accordance with PAGCOR's regulatory requirements for anti-money laundering (AML) compliance and player identity verification.

2. Data Controller

The data controller responsible for your personal data is ji18.club. For all data privacy matters, including data subject rights requests, you may contact us at:

Ji18 has designated a Data Protection Officer (DPO) in accordance with the Data Privacy Act of 2012. The DPO is responsible for overseeing ji18's compliance with the DPA and this Policy and serves as the primary point of contact for the National Privacy Commission.

3. Personal Data We Collect

Ji18 collects personal data through multiple touchpoints, including account registration, KYC verification, gameplay activity, payment processing, and customer support interactions. The categories of data we collect include:

3.1 Registration Data

• Full legal name as it appears on your Philippine government-issued ID;
• Date of birth (used for 21+ age verification);
• Philippine mobile number (used for account authentication and OTP delivery);
• Email address;
• Residential address in the Philippines (Barangay, City/Municipality, Province).

3.2 Identity Verification (KYC) Data

• Copies or photographs of government-issued Philippine identification documents (UMID, Driver's License, Passport, SSS ID, PhilHealth ID, Voter's ID, or Postal ID);
• Selfie photographs submitted alongside ID documents for facial comparison;
• Proof of payment method ownership where required (e.g., GCash account name screenshot).

3.3 Financial Data

• GCash account reference numbers and registered names associated with transactions;
• Maya account references;
• Bank account names and last digits for BPI, BDO, and Metrobank transactions;
• Cryptocurrency wallet addresses used for USDT deposits or withdrawals;
• Transaction history (amounts, dates, payment methods, outcomes).

3.4 Gameplay & Activity Data

• Game session records, bet amounts, win/loss outcomes, and game preferences;
• Login timestamps, IP addresses, device identifiers, and browser type;
• Session duration and navigation patterns within the ji18 platform.

3.5 Communications Data

• Customer support chat transcripts and email correspondence;
• Responses to surveys or promotional communications where you voluntarily participate.

4. How We Use Your Personal Data

Ji18 uses the personal data described above for the following purposes:

• Account Management: Creating, maintaining, and administering your ji18 account, including authentication and password management;
• Age & Identity Verification: Confirming you are 21 years of age or older and verifying your identity as required by PAGCOR regulations and Philippine AML law;
• Payment Processing: Facilitating deposits and withdrawals via GCash, Maya, bank transfer, and cryptocurrency channels;
• Regulatory Compliance: Fulfilling obligations under PAGCOR licensing conditions, Republic Act No. 9160 (Anti-Money Laundering Act), and the DPA;
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent transactions, money laundering, and unauthorized account access;
• Responsible Gaming: Monitoring for signs of problem gambling behavior and enforcing self-exclusion orders, cooling-off periods, and deposit limits;
• Customer Support: Responding to inquiries, resolving disputes, and providing account assistance;
• Platform Improvement: Analyzing aggregated gameplay and platform usage data to improve the ji18 user experience;
• Marketing Communications: Sending promotional emails and SMS notifications about ji18 bonuses and new games — only where you have provided explicit consent and subject to easy opt-out at any time.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, ji18 processes your personal data on the following lawful bases:

• Contractual Necessity: Processing required to perform the contract between you and ji18 (account operation, payment processing, game provision);
• Legal Obligation: Processing required to comply with PAGCOR licensing requirements, AML obligations, and NPC regulations;
• Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring where such interests are not overridden by your data protection rights;
• Consent: Marketing communications and optional data uses where we have obtained your prior, informed, and freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

Ji18 does not sell your personal data to third parties. We share personal data only in the following circumstances:

6.1 Service Providers

Ji18 engages third-party service providers to support platform operations, including payment processors (GCash/Maya integration partners), KYC verification technology providers, cloud infrastructure providers, and game content licensors (including JILI Games and live dealer studios). These providers process data only on ji18's instructions and under data processing agreements that comply with the DPA.

6.2 Regulatory Authorities

Ji18 is required to share certain data with PAGCOR as a condition of its operating license, and with the Anti-Money Laundering Council (AMLC) under Republic Act No. 9160. Ji18 will also disclose data to the National Privacy Commission, other Philippine government agencies, or law enforcement authorities pursuant to a lawful order, subpoena, or legal process.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of ji18's business assets, personal data held by ji18 may be transferred to the acquiring entity, provided that the receiving party agrees to protect personal data in accordance with this Policy and applicable Philippine law.

7. Cookies & Tracking Technologies

Ji18 uses cookies and similar tracking technologies on the ji18.club platform to provide a functional and personalized user experience. The types of cookies we use include:

• Essential Cookies: Required for the platform to function — session management, authentication state, and security tokens. These cannot be disabled without impairing core functionality;
• Performance Cookies: Aggregate, anonymized data about how players navigate the ji18 platform, used to identify and fix usability issues. No individual player is identifiable from this data;
• Preference Cookies: Store user preferences such as language settings and previously selected game categories to improve return visit experience;
• Marketing Cookies: Used only with your consent to track visits from promotional campaigns and measure the effectiveness of ji18 marketing efforts. These can be disabled without affecting core casino functionality.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in or using core ji18 features.

8. Data Retention

Ji18 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law:

• Account Data: Retained for the duration of your active ji18 account plus five (5) years after account closure, in accordance with PAGCOR record-keeping requirements;
• KYC Documentation: Retained for five (5) years from account closure as required by the Anti-Money Laundering Act;
• Transaction Records: Retained for five (5) years from the date of each transaction;
• Customer Support Records: Retained for two (2) years from the date of each interaction;
• Marketing Consent Records: Retained until consent is withdrawn plus one (1) year to demonstrate compliance history.

Following the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be linked to an identifiable individual.

9. Data Security

Ji18 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ji18 servers;
• Encrypted storage of passwords using industry-standard one-way hashing algorithms;
• Restricted access to personal data on a need-to-know basis among ji18 employees and contractors;
• Regular security audits and penetration testing of the ji18 platform;
• Two-Factor Authentication (2FA) available to all ji18 account holders;
• Incident response procedures for detecting, reporting, and managing data breaches in accordance with NPC notification requirements.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ji18 will notify the National Privacy Commission and affected players within seventy-two (72) hours of becoming aware of the breach, as required by NPC Circular 16-03.

10. Your Rights Under the DPA 2012

As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by ji18:

• Right to Be Informed: The right to know what personal data ji18 holds about you and how it is processed — fulfilled through this Privacy Policy;
• Right of Access: The right to request a copy of the personal data ji18 holds about your account;
• Right to Rectification: The right to request correction of inaccurate or outdated personal data in your ji18 account;
• Right to Erasure: The right to request deletion of your personal data, subject to ji18's legal retention obligations under PAGCOR and AML regulations;
• Right to Object: The right to object to specific processing activities, including direct marketing communications;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format for transfer to another service provider;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (privacy.gov.ph) if you believe ji18 has not handled your data in accordance with the DPA.

To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Subject Rights Request" and include your registered ji18 mobile number or email for identity verification. Ji18 will respond within fifteen (15) business days.

11. Children's Privacy

Ji18 is strictly prohibited from knowingly collecting personal data from individuals under 21 years of age. The ji18 platform is not directed at persons under the age of 21. If ji18 becomes aware that personal data has been collected from a person under 21, that account will be immediately closed and all associated data deleted, except where retention is required by law for AML purposes.

If you believe a minor has registered an account at ji18, please contact us immediately at [email protected] so that we may investigate and take appropriate action.

12. Cross-Border Data Transfers

Ji18 may transfer certain personal data to third-party service providers located outside the Philippines, including cloud infrastructure providers and game content licensors. Where such transfers occur, ji18 ensures that:

• The recipient country has adequate data protection laws, or;
• The recipient has entered into data processing agreements with ji18 that include standard contractual clauses equivalent to those required under Philippine DPA regulations, providing equivalent protection to data subjects.

KYC verification data and financial transaction records processed for PAGCOR regulatory purposes are stored on servers within the Philippines or in jurisdictions approved by PAGCOR for such data.

13. Updates to This Policy

Ji18 may update this Privacy Policy periodically to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. Material changes will be communicated to registered players via email to their registered address and/or a prominent notice on the ji18 platform, no less than seven (7) days prior to the updated Policy taking effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Continued use of the ji18 platform following the effective date of a revised Policy constitutes acceptance of the updated terms.

14. Contact & Data Protection Officer

For all privacy-related inquiries, data subject rights requests, or concerns regarding ji18's handling of your personal data, please contact:

You also have the right to escalate privacy complaints to the National Privacy Commission of the Philippines if you believe your data rights have not been properly respected by ji18.